Complaint Data to be displayed by RAs

Formats for investors complaints data to be disclosed monthly by RAs on their website/mobile application:

Data for the Month of October ‘ 2024

Sr No Received fromPending at the end
of last month		ReceivedResolved Total Pending #Pending complaints
> 3months		Average Resolution time (in days)
1Directly
from
Investors		000000
2SEBI (SCORES )09511010
3Other Sources (if any)––––––
Grand Total09511010

 

Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.

ATR submission date is considered for calculation of average resolution time

Trend of monthly disposal of complaints

Sr.No.MonthCarried forward from previous monthReceivedResolved*Pending#
1May 20220000
2June 20220000
3July 20220000
4August 20220000
5September 20220000
6October 20220000
7November 20220000
8December 20220000
9January 20230000
10February 20230000
11March 20230101
12April 20231001
13May 20231203
14June 20233021
15July 20231111
16August 20231212
17September 20232231
18October 20231304
19November 20234022
20 December 20232002
21January 20242011
22February 20241111
22March 20241010
23April 20240000
24May 20240101
25June 20241001
26July 20241414
27August 20244747
28September 20247007
29October 202479511

 

*Inclusive of complaints of previous months resolved in current month.

#Inclusive of the complaints pending as on the last day of the month.

Trend of annual disposal of complaints

Sr No YearCarried forward from previous yearReceivedResolvedPending #
12022 – 20230101
22023 – 2024111120
32024 – 20250211011

 

*Inclusive of complaints of previous years resolved in the current year.

#Inclusive of the complaints pending as on the last day of the year.

  • Data is updated by 5th day of every month.