Complaint Data to be displayed by RAs

Formats for investors complaints data to be disclosed monthly by RAs on their website/mobile application:

Data for the month March ‘2025

Sr No Received fromPending at the end
of last month		ReceivedResolved *Total Pending #Pending complaints
> 3months		Average Resolution time^
(in days)
1Directly
from
Investors		00000–
2SEBI (SCORES )20200–
3Other Sources (if any)––––––
Grand Total20200–

 

Total complaint count is inclusive of duplicate complaints, unique complaint count is vary in each month.

Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.

ATR submission date is considered for calculation of average resolution time

Trend of monthly disposal of complaints

Sr No MonthCarried forward from previous monthReceivedResolved *Pending #
1January’20240000
2February’20240000
3March’20240101
4April’20241414
5May’20244325
6June’20245546
7July’20246657
8August’2024712163
9September’20243654
10October’20244866
11November’20246060
12December’20240000
13January’20250202
14February’20252332
15March’20252020

 

*Inclusive of complaints of previous months resolved in current month.

#Inclusive of the complaints pending as on the last day of the month.

Trend of annual disposal of complaints

Sr No YearCarried forward from previous yearReceivedResolved *Pending #
12022-23 012120
22023-240651
32024-25129300

 

*Inclusive of complaints of previous years resolved in the current year.

#Inclusive of the complaints pending as on the last day of the year.

  • Data is updated by 5th day of every month.