Investment in stock market is subject to market risk, we DO NOT offer any guaranteed profit services or Fixed Returns Services. We DO NOT provide any assurance or guarantee of profit or returns with any of our services. Trading in Stock Market may result in Partial or Complete loss of Gains as well as Initial Capital. Before taking our Research Alerts Services & any services of NiftyPro Trading Research, Client should read carefully the Disclaimer, Legal disclaimer, terms and conditions, refund policy and other policies of our company. We DO NOT accept payment of Research Alerts Service fee in any personal or Individual bank account, all payments made should be done in NiftyPro Trading Research current account only. Investing and Trading in stock market is risky. It Involves both profit and loss, Due to leverage both profit and loss are exaggerated, our research service gives research alerts for trading ideas in which both target and stop loss is mentioned, however execution of trade is solely the responsibility of the client. We DO NOT provide any trade execution services. All our research alerts are to be considered only as a reference tool and clients should not consider our research alerts as Personal Investment/Trading Research in any condition. We DO NOT take any responsibility for any losses that the User may incur.

Investor Charter

Investor Charter in respect of Research Analyst (RA)

 

A.  Vision and Mission Statements for investors

Vision

Invest with knowledge & safety.

Mission

Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

B. Details of business transacted by the Research Analyst with respect to the investors.

  • To publish research report based on the research activities of the RA.
  • To provide an independent unbiased view on securities.
  • To offer unbiased recommendation, disclosing the financial interests in recommended securities.
  • To provide research recommendation, based on analysis of publicly available information and known observations.
  • To conduct audit annually.

 

C. Details of services provided to investors (No Indicative Timelines)

  • Onboarding of Clients
  • Disclosure to Clients

             o To distribute research reports and recommendations to the clients without discrimination.

             o To maintain confidentiality w.r.t publication of the research report until made available in the public domain.

 

D. Details of grievance redressal mechanism and how to access it

In case of any grievance / complaint, an investor should approach the concerned research analyst and shall ensure that the grievance is resolved within 30 days.

If the investor’s complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI’s SCORES portal which is a centralized web-based complaints

redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.

With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan. Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai – 400 051.

 

E. Expectations from the investors (Responsibilities of investors)

Do’s

  1. Always deal with SEBI registered Research Analyst.
  2. Ensure that the Research Analyst has a valid registration certificate.
  3. Check for SEBI registration number.
  4. Please refer to the list of all SEBI registered Research Analysts which is available on SEBI website in the following link: https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intmId=14
  5. Always pay attention towards disclosures made in the research reports before investing.
  6. Pay your Research Analyst through banking channels only and maintain duly signed receipts mentioning the details of your payments.
  7. Before buying securities or applying in public offer, check for the research recommendation provided by your research Analyst.
  8. Ask all relevant questions and clear your doubts with your Research Analyst before acting on the recommendation.
  9. Inform SEBI about Research Analyst offering assured or guaranteed returns.

 

Don’ts

  1. Do not provide funds for investment to the Research Analyst.
  2. Don’t fall prey to luring advertisements or market rumours.
  3. Do not get attracted to limited period discount or other incentive, gifts, etc. offered by Research Analyst.
  4. Do not share login credentials and password of your trading and demat accounts with the Research Analyst.

Complaint Data to be displayed by RAs

Formats for investors complaints data to be disclosed monthly by RAs on their website/mobile application:

Data for the month of March ‘2025

Sr No MonthCarried forward from previous monthReceivedResolved *Pending #
1January’20240000
2February’20240000
3March’20240101
4April’20241414
5May’20244325
6June’20245546
7July’20246657
8August’2024712163
9September’20243654
10October’20244866
11November’20246060
12December’20240000
13January’20250202
14February’20252332
15March’20252020

Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.

ATR submission date is considered for calculation of average resolution time

Trend of monthly disposal of complaints

Sr.No.MonthCarried forward from previous monthReceivedResolved*Pending#
1May 20220000
2June 20220000
3July 20220000
4August 20220000
5September 20220000
6October 20220000
7November 20220000
8December 20220000
9January 20230000
10February 20230000
11March 20230101
12April 20231001
13May 20231203
14June 20233021
15July 20231111
16August 20231212
17September 20232231
18October 20231304
19November 20234022
20December 20232002
21January 20242011
22February 20241111
22March 20241010
23April 20240000
24May 20240101
25June 20241001
26July 20241414
27August 20244747
28September 20247007
29October 202479511
30November 2024112103
31December 20243131
32January 20251203

*Inclusive of complaints of previous months resolved in current month.

#Inclusive of the complaints pending as on the last day of the month.

Trend of annual disposal of complaints

Sr No YearCarried forward from previous yearReceivedResolved *Pending #
12022-23 012120
22023-240651
32024-25129300

 

*Inclusive of complaints of previous years resolved in the current year.

#Inclusive of the complaints pending as on the last day of the year.

  • Data is updated by 5th day of every month.